Billing, Cancellations, Refunds, and Credits

How Solurnis bills

Solurnis may bill through Stripe-hosted checkout, a direct invoice, or another written billing path stated in the approved scope. The applicable scope, checkout, or invoice controls the actual items being bought.

When available, Stripe-published receipts and invoice links appear in the client portal Billing tab after processing completes.

Preview pricing and the $49 credit

• San Diego preview requests currently skip the preview payment step.
• Non-local preview requests currently use a $49 Stripe-hosted checkout step before the preview enters the active queue.
• If the non-local project moves forward into an approved website scope, Solurnis applies that same $49 as a credit toward the site purchase.
• The preview fee covers the preview request itself. It is not a guarantee of a full project or a substitute for a full scope approval.

Audit pricing

Audit work is currently reviewed before public pricing is offered. Solurnis evaluates business type, current site condition, ownership or recovery complexity, and actual scope before sending the right quote, billing path, or recommendation.

One-time items

• One-time items purchased through the client portal or an invoice are due as stated at checkout or on the invoice.
• Solurnis may wait to begin or continue delivery until payment, required content, and platform access are in place.
• Setup work, custom build work, and recovery work may include time or third-party costs that cannot be reversed once they are committed.

Recurring services and automatic renewal

Base Hosting and other recurring support items are billed monthly and renew automatically until canceled unless the checkout, invoice, or written scope says otherwise. If a customer is assigned an optional trial offer, the checkout will state the trial period and the recurring price that begins after the trial unless the subscription is canceled before then.

If no trial is shown in the cart or Stripe-hosted checkout, the first monthly hosting or support charge is due at checkout. The current Base Hosting offer includes unlimited routine website changes for now. Custom hosting, heavier infrastructure, or non-standard deployment scopes are quoted separately in writing.

Recurring checkout authorization

Before billing information is confirmed, Solurnis displays the service, amount due today, recurring amount and frequency, renewal period, trial or promotional terms if any, and methods of cancellation. Recurring terms are presented separately and near the customer's affirmative consent. The customer must expressly authorize the automatic renewal before a recurring charge is created.

Solurnis provides or makes available a retainable acknowledgment containing the recurring terms, cancellation policy, and cancellation instructions. Solurnis and its checkout provider retain transaction and consent records for at least three years, or one year after the agreement ends, whichever is longer, unless a longer period is required for tax, accounting, fraud, dispute, or other legal reasons.

Cancellations

• Customers who start a subscription online can cancel online from the client portal Billing tab, which opens the Stripe Billing Portal when a Stripe customer record is available.
• A customer may also use this preformatted cancellation email or call (619) 752-4491. Solurnis will not require an online customer to cancel through a different medium.
• Online cancellation may require account authentication but will not require unnecessary steps that obstruct or delay cancellation. If account authentication is unavailable, email or phone cancellation remains available.
• Cancellations stop future billing. They do not automatically refund already-earned charges for the current or prior service period.
• If a service depends on an active subscription and that subscription is canceled, Solurnis may pause or remove the related ongoing service after the paid period ends.

Renewal and price-change notices

• For a free trial or promotional period longer than 31 days, Solurnis will send any legally required reminder before paid billing begins.
• For an automatically renewing initial term of one year or longer, Solurnis will send the legally required renewal notice and annual reminder.
• For a recurring-price change, Solurnis will provide advance notice and cancellation instructions within the period required by applicable law.
• Material changes to recurring terms will be provided in a retainable notice with a clear cancellation method before the change takes effect.

Refunds and credits

• Custom service work, review/scoping work already performed, setup work, and third-party costs already incurred are generally non-refundable.
• Recurring fees already charged are generally not prorated unless Solurnis agrees otherwise in writing or applicable law requires a refund.
• If Solurnis decides an adjustment is appropriate, Solurnis may issue a refund, a partial refund, or a service credit instead of a cash refund.
• The non-local preview fee is generally handled as a project credit when the client moves forward rather than as a cash rebate after the preview has been delivered.

Failed or disputed payments

Solurnis may pause portal access, recurring services, hosting-related work, or project delivery if a payment fails, a subscription is canceled, or a charge is disputed. Solurnis may require the balance to be cleared before work resumes.

Billing questions

For billing questions, subscription changes, cancellation requests, or clarification about credits and adjustments, email [email protected] or call (619) 752-4491.