Billing, Cancellations, Refunds, and Credits

How Solurnis bills

Solurnis may bill through Stripe-hosted checkout, a direct invoice, or another written billing path stated in the approved scope. The applicable scope, checkout, or invoice controls the actual items being bought.

When available, Stripe-published receipts and invoice links appear in the client portal Billing tab after processing completes.

Preview pricing and the $49 credit

• San Diego preview requests currently skip the preview payment step.
• Non-local preview requests currently use a $49 Stripe-hosted checkout step before the preview enters the active queue.
• If the non-local project moves forward into an approved website scope, Solurnis applies that same $49 as a credit toward the site purchase.
• The preview fee covers the preview request itself. It is not a guarantee of a full project or a substitute for a full scope approval.

Audit pricing

Audit work is currently reviewed before public pricing is offered. Solurnis evaluates business type, current site condition, ownership or recovery complexity, and actual scope before sending the right quote, billing path, or recommendation.

One-time items

• One-time items purchased through the client portal or an invoice are due as stated at checkout or on the invoice.
• Solurnis may wait to begin or continue delivery until payment, required content, and platform access are in place.
• Setup work, custom build work, and recovery work may include time or third-party costs that cannot be reversed once they are committed.

Recurring items and free-first-period timing

Base Hosting and other recurring support items are billed monthly unless a separate written scope says otherwise. Where the client portal states that recurring items start after a free first period, that portal billing note controls the initial Stripe subscription timing. At the time of this update, Solurnis starts eligible recurring hosting and support items after a free first 30-day period.

The current Base Hosting offer includes unlimited routine website changes for now. Custom hosting, heavier infrastructure, or non-standard deployment scopes are quoted separately in writing.

Cancellations

• Base Hosting and other recurring support items may be canceled by emailing [email protected] before the next billing date.
• Cancellations stop future billing. They do not automatically refund already-earned charges for the current or prior service period.
• If a service depends on an active subscription and that subscription is canceled, Solurnis may pause or remove the related ongoing service after the paid period ends.

Refunds and credits

• Custom service work, review/scoping work already performed, setup work, and third-party costs already incurred are generally non-refundable.
• Recurring fees already charged are generally not prorated unless Solurnis agrees otherwise in writing.
• If Solurnis decides an adjustment is appropriate, Solurnis may issue a refund, a partial refund, or a service credit instead of a cash refund.
• The non-local preview fee is generally handled as a project credit when the client moves forward rather than as a cash rebate after the preview has been delivered.

Failed or disputed payments

Solurnis may pause portal access, recurring services, hosting-related work, or project delivery if a payment fails, a subscription is canceled, or a charge is disputed. Solurnis may require the balance to be cleared before work resumes.

Billing questions

For billing questions, subscription changes, cancellation requests, or clarification about credits and adjustments, email [email protected] or call (619) 752-4491.