Terms & Conditions

Services and intake paths

Solurnis offers work across websites, marketing, automation, reports, demos, ongoing support, and related operational cleanup. Public preview requests and audit requests are intake paths used to review the business, the current condition, and the likely scope. They are not promises of immediate project acceptance, fixed pricing, or guaranteed delivery.

Scopes, quotes, and timing

• A written scope, Stripe-hosted checkout, invoice, or other written approval defines the actual work being purchased.
• Quotes, timelines, and delivery expectations depend on the information provided, the condition of the current site or stack, and the client’s responsiveness.
• Estimated timelines are not guarantees and may change when dependencies, access, or third-party issues delay the work.

Client responsibilities

• Provide accurate business, contact, and project information.
• Provide timely approvals, materials, and account access needed for the work.
• Make sure any content, images, brand assets, data, domains, accounts, or third-party materials supplied to Solurnis are lawfully owned or licensed for that use.
• Use the client portal, card links, referral or access codes, recovery links, and private access links only for the intended client review and checkout flow.
• Keep private access links, portal credentials, trusted-device access, and recovery or referral codes secure and do not share them outside the intended review group.

Client content, listings, and uploaded materials

Clients are responsible for the accuracy, legality, ownership, permissions, and licensing of business information, photos, listing details, files, testimonials, logos, credentials, and other materials supplied to Solurnis or uploaded through Solurnis tools.

By providing materials, the client gives Solurnis permission to host, copy, resize, optimize, display, edit, transmit, and otherwise process those materials as needed to provide the requested preview, website, listing-management, support, automation, reporting, or related service. Clients should not upload sensitive personal information, regulated data, or third-party confidential information unless the applicable scope expressly covers that handling.

Confidential information and data handling

Each party may receive nonpublic business, technical, account, pricing, or project information from the other. Each party will use that information only for the service relationship, protect it with reasonable care, and disclose it only to personnel, contractors, or providers who need it for the work or when law requires disclosure. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without restriction.

Unless a written scope states otherwise, clients must maintain their own source copies and backups of critical content, credentials, records, and business data. Solurnis is not a records-storage or disaster- recovery provider merely because it hosts a website or accepts project files.

Portal, card access, and account settings

• NFC or card links act as project locators. They do not replace the assigned client identity check, account verification, or password and security requirements on a new device.
• Solurnis may revoke or reissue card access, referral or recovery codes, trusted-device access, or client sessions when misuse, loss, security risk, or account changes make that necessary.
• Clients are responsible for reviewing Account Settings, keeping their account email current, reporting lost cards, and requesting a replacement card or session reset when needed.

Reports, demonstrations, and assisted tools

• Solurnis may provide previews, competitive reports, browser demonstrations, voice demonstrations, or other assisted outputs as part of an intake, proposal, or active scope.
• Those materials are business tools and demonstrations, not legal, accounting, medical, or other regulated professional advice.
• Generated or assisted outputs may be incomplete, change over time, or require human review before use in a live business workflow.
• Solurnis may limit, modify, suspend, or remove demonstration or assisted features when provider availability, cost, security, or misuse requires it.

Third-party platforms and dependencies

Solurnis often works through third-party services such as payment processors, identity or portal providers, hosting providers, domain registrars, scheduling tools, email providers, SEO/profile platforms, and specialized production or workflow providers. Solurnis is not responsible for outages, rate limits, suspensions, API changes, or account actions imposed by those third parties.

When a requested service uses video, automation, production, storage, analytics, authentication, email, payment, hosting, or similar vendors, submitted content may be processed by those providers for the limited purpose of delivering the requested workflow. Solurnis may decline, pause, or re-scope work that would require unsupported sensitive-data, regulated-data, or raw payment-card handling.

Payments and recurring services

Payment, recurring service timing, cancellation rules, preview credits, and refund or credit treatment are governed by the Billing, Cancellations, Refunds, and Credits Policy, which is incorporated into these terms.

Recurring hosting or support subscriptions renew monthly until canceled unless the checkout, invoice, or written scope states a different renewal period. Optional trial or discount terms apply only when they are displayed in checkout or documented in writing for that customer.

Solurnis may delay kickoff, pause work, or restrict portal actions until required payment, approvals, or access have been received.

Intellectual property and work product

• Clients retain rights to materials they supply to Solurnis, subject to any third-party license restrictions.
• Solurnis retains ownership of its pre-existing systems, methods, templates, reusable components, internal tools, and operational tooling.
• Final custom deliverables, licenses, or handoff rights transfer only as stated in the applicable scope or checkout and only after the required payment obligations are met.

Changes, review, and acceptance

• Requests outside the approved scope may require a written change, additional fee, or revised timeline.
• Clients must review deliverables and identify material errors or scope issues within the review period stated in the applicable scope, or within 10 business days when no period is stated.
• Launch approval, publication, continued use, or failure to identify a material issue within the review period constitutes acceptance, except for defects that could not reasonably have been discovered during review.

Acceptable use

• Do not attempt to bypass account, card, recovery, checkout, or portal security.
• Do not scrape, overload, probe, reverse engineer, or misuse any public preview, report, demo, or portal surface.
• Do not use Solurnis services to send unlawful, deceptive, abusive, or unauthorized communications.

Service disclaimers and no guarantees

To the maximum extent permitted by law, the site, public previews, demonstrations, and services are provided on an "as available" basis. Except for commitments expressly stated in an approved written scope, Solurnis disclaims implied warranties of merchantability, fitness for a particular purpose, noninfringement, and uninterrupted or error-free operation.

• Solurnis does not guarantee search rankings, ad performance, lead volume, social reach, account reinstatement, or uninterrupted third-party platform availability.
• Recovery, access, and cleanup work may depend on registrar, host, email, platform, or vendor cooperation that Solurnis does not control.
• Automated, generated, or integration-dependent work may be affected by third-party limits, uptime, accuracy issues, or provider changes.
• Experimental voice, automation, or provider-dependent features may be limited, delayed, or disabled until required providers and security controls are configured.

Suspension and termination

Solurnis may suspend or terminate access to the portal, previews, or active work if there is abuse, non-payment, unlawful use, misuse of access links, or conduct that creates unreasonable operational or security risk. Either party may terminate an ongoing service as permitted by the applicable scope and Billing Policy. Amounts earned or committed before termination remain due. Provisions concerning payment, ownership, confidentiality, disclaimers, liability, indemnity, disputes, and records survive termination.

Events outside reasonable control

Solurnis is not responsible for delay or failure caused by events outside its reasonable control, including internet or utility failures, cyberattacks, labor or supply disruptions, natural disasters, government action, platform outages, vendor restrictions, or a client's delayed access, content, or approvals. Timelines will be adjusted reasonably when these events affect delivery.

Limitation of liability

To the maximum extent permitted by law, Solurnis will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from the site, intake paths, portal, or services. Solurnis's total aggregate liability for claims arising from a specific service will not exceed the amount actually paid to Solurnis for that service during the three months before the event giving rise to the claim. These limitations do not apply to liability that cannot lawfully be limited or excluded.

Indemnity

The client will defend, indemnify, and hold Solurnis and its personnel harmless from third-party claims, losses, liabilities, and reasonable expenses arising from client-supplied materials, the client's unlawful or unauthorized conduct, misuse of services, or material breach of these terms. Solurnis will provide reasonable notice of a covered claim and permit the client to control the defense, provided no settlement admits fault by or imposes obligations on Solurnis without written consent.

Disputes and governing law

Before filing a claim, the complaining party must send a written notice describing the dispute and requested resolution to [email protected] and allow 30 days for a good-faith informal resolution, unless immediate court relief is reasonably necessary. These terms are governed by California law, without regard to conflict-of-law rules. Unless another signed agreement requires otherwise, disputes must be brought in a state or federal court with jurisdiction in San Diego County, California, and each party consents to that venue.

General terms

The approved scope, checkout or invoice, these Terms, the Privacy Policy, and the Billing Policy form the agreement for the applicable service and supersede prior discussions about that service. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. The client may not assign the agreement without Solurnis's written consent; Solurnis may assign it in connection with a merger, reorganization, financing, or transfer of the relevant business. Electronic notices, approvals, acknowledgments, and records satisfy writing requirements to the extent permitted by law.

Questions about these terms can be sent to [email protected].