Terms & Conditions

Services and intake paths

Solurnis offers work across websites, marketing, automation, reports, demos, ongoing support, and related operational cleanup. Public preview requests and audit requests are intake paths used to review the business, the current condition, and the likely scope. They are not promises of immediate project acceptance, fixed pricing, or guaranteed delivery.

Scopes, quotes, and timing

• A written scope, Stripe-hosted checkout, invoice, or other written approval defines the actual work being purchased.
• Quotes, timelines, and delivery expectations depend on the information provided, the condition of the current site or stack, and the client’s responsiveness.
• Estimated timelines are not guarantees and may change when dependencies, access, or third-party issues delay the work.

Client responsibilities

• Provide accurate business, contact, and project information.
• Provide timely approvals, materials, and account access needed for the work.
• Make sure any content, images, brand assets, data, domains, accounts, or third-party materials supplied to Solurnis are lawfully owned or licensed for that use.
• Use the client portal, card links, referral or access codes, recovery links, and private access links only for the intended client review and checkout flow.
• Keep private access links, portal credentials, trusted-device access, and recovery or referral codes secure and do not share them outside the intended review group.

Portal, card access, and account settings

• NFC or card links act as project locators. They do not replace the assigned client identity check, account verification, or password and security requirements on a new device.
• Solurnis may revoke or reissue card access, referral or recovery codes, trusted-device access, or client sessions when misuse, loss, security risk, or account changes make that necessary.
• Clients are responsible for reviewing Account Settings, keeping their account email current, reporting lost cards, and requesting a replacement card or session reset when needed.

Reports, demos, and AI-assisted features

• Solurnis may provide previews, competitive reports, browser demos, voice-agent demos, or other AI-assisted outputs as part of an intake, proposal, or active scope.
• Those materials are business tools and demonstrations, not legal, accounting, medical, or other regulated professional advice.
• AI-assisted outputs may be incomplete, change over time, or require human review before they are used in a live business workflow.
• Solurnis may rate-limit, gate, modify, suspend, or remove demo or AI-assisted features when the related provider, cost, security, or abuse profile requires it.

Third-party platforms and dependencies

Solurnis often works through third-party services such as payment processors, identity or portal providers, hosting providers, domain registrars, scheduling tools, email providers, SEO/profile platforms, and service-specific AI providers. Solurnis is not responsible for outages, rate limits, suspensions, API changes, or account actions imposed by those third parties.

Payments and recurring services

Payment, recurring service timing, cancellation rules, preview credits, and refund or credit treatment are governed by the Billing, Cancellations, Refunds, and Credits Policy, which is incorporated into these terms.

Solurnis may delay kickoff, pause work, or restrict portal actions until required payment, approvals, or access have been received.

Intellectual property and work product

• Clients retain rights to materials they supply to Solurnis, subject to any third-party license restrictions.
• Solurnis retains ownership of its pre-existing systems, methods, templates, reusable components, internal tools, and operational tooling.
• Final custom deliverables, licenses, or handoff rights transfer only as stated in the applicable scope or checkout and only after the required payment obligations are met.

Acceptable use

• Do not attempt to bypass account, card, recovery, checkout, or portal security.
• Do not scrape, overload, probe, reverse engineer, or misuse any public preview, report, demo, or portal surface.
• Do not use Solurnis services to send unlawful, deceptive, abusive, or unauthorized communications.

No guarantees and service disclaimers

• Solurnis does not guarantee search rankings, ad performance, lead volume, social reach, account reinstatement, or uninterrupted third-party platform availability.
• Recovery, access, and cleanup work may depend on registrar, host, email, platform, or vendor cooperation that Solurnis does not control.
• AI-assisted or automation-related work may be affected by third-party model limits, uptime, accuracy issues, or provider changes.
• Experimental or service-specific AI, voice, or automation layers may be gated, delayed, or disabled until the relevant downstream provider and security controls are fully configured.

Suspension and termination

Solurnis may suspend or terminate access to the portal, previews, or active work if there is abuse, non-payment, unlawful use, misuse of access links, or conduct that creates unreasonable operational or security risk.

Limitation of liability

To the maximum extent permitted by law, Solurnis will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from the site, intake paths, portal, or services. Solurnis’s total liability for a claim will not exceed the amount actually paid to Solurnis for the specific service giving rise to the claim during the three months before the event giving rise to that claim.

Indemnity

The client agrees to indemnify and hold Solurnis harmless from claims, losses, and expenses arising from client-supplied materials, unlawful content, misuse of services, or the client’s breach of these terms.

Governing law and contact

These terms are governed by California law, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally should be brought in a California court with competent jurisdiction, unless another written agreement with Solurnis says otherwise.

Questions about these terms can be sent to [email protected].