Support
Support and contact
Use this page for preview questions, billing issues, client portal access problems, and ongoing support after the site is live.
Primary contact
Email [email protected]. That is the main route for support follow-up, billing questions, portal access issues, and project handoff questions.
Use the right lane
- Preview: use this when you want a lighter first pass on website direction, messaging, or public-facing cleanup.
- Audit: use this when the real work depends on what is broken underneath and Solurnis needs to review first.
- Client Portal: use this when Solurnis already gave you a private link, card, or approved client workspace.
- Support: use this page when the request is operational rather than a new intake.
What support can help with
- Preview payment questions and follow-up after a request is submitted.
- Audit intake follow-up and clarifying scope after submission.
- Client portal access, NFC card issues, or referral-code recovery.
- Billing, cancellations, recurring support questions, and invoice follow-up.
- Hosting, routine edits, and post-launch maintenance coordination.
Related policies
Privacy handling, service terms, and billing rules are published on the linked legal pages below so the support lane stays operational and clear.