Existing client
Project or portal
Implementation follow-up, routine edits, portal access, or an access-code issue.
Email supportClient support.
For active projects, portal access, billing, or a technical issue, contact Solurnis. Include your account email so we can find the right project.
Prefer to call? (619) 752-4491
Start with the issue.
For work in progress, choose the closest category below. New work goes through project intake so we can discuss scope separately.
Account
Billing or plan
Invoices, preview charges, hosting subscriptions, cancellations, or credits. Review the Billing Policy for applicable terms.
Email billing questionTechnical issue
Site unavailable
Send the domain, when the issue began, what visitors see, and whether forms or checkout are affected.
Report an issueAccess and ownership
Website or account recovery
For broken handoffs or uncertain control of a domain, host, listing, or other account, review what Solurnis can investigate.
View recovery optionsNot yet a client?
New project
For a new website, automation, marketing, or consulting request, use the project conversation instead of the support queue.
A little context helps us investigate.
- Write from the email associated with your account or project.
- Include the website URL, a short description, and when the issue began.
- Tell us what visitors or your team cannot do right now.
Do not email passwords, API keys, or card details. We may verify your relationship to the account before sharing information or changing access.
If a third-party host, registrar, or platform controls the affected account, contact its official support or security channel too. Any Solurnis response-time terms follow your service agreement.